Background
Quarry is a small business that was using traditional paper-based methods for handling all of their communications. Quarry was struggling. They had difficulty managing and organizing large volumes of physical documents, delays in responding to customer queries, and difficulty ensuring took responsibility for items that came in from different sources.
Solution
To address these challenges, Quarry implemented Thatch to automate the handle all of their paper documents. First, Thatch was used to digitize all of their inbound mail, which is then automatically organized and stored in our central digital repository. Now it was easy for employees to access and view any document quickly, without having to search through piles of physical paperwork, and ask multiple people if they knew where a piece of paper was hiding.
Thatch also allowed Quarry to track their outbound mail seemlessly, by allowing employees to upload documents from their computer and mail with a click. This saved over 10 hours per week from one of their office admins. There was never a question of when, where, or how important mail like invoices and notices were sent out and ensured that outbound communications are sent out promptly and accurately.
Finally, Quarry added in their phone, SMS, and fax operations to Thatch for digital management. All incoming calls, texts, and faxes were automatically logged and organized, making it easy for employees to respond to customer inquiries and track communication.
Benefits
The implementation of Thatch has provided Quarry with an entire new outlook on managing its team. The ability to digitize inbound mail has made it much easier for the team to respond to outstanding issues. Saving time and effort was the key driver and has improved the overall efficiency of the company.
Thatch has made it much easier for Quarry to handle outbound mail. Sending mail through an online and trackable portal made notices important to Quarry, like lien notices and invoices extremely simple and easy.
Finally, the final switch of phone, SMS, and fax communications has made it the consolidation of all their channels a time saver, money saver, and allowed them to focus on growth and customer satisfaction. "Thatch has been a game-changer for our business," said James Bryant, CEO of Quarry. "We were able to focus our staff on responding to problems, not researching problems. All the information we needed was at our fingertips"
Conclusion
Overall, the implementation of Thatch at Quarry has propelled their business satsifying their customers more fully and freeing up time to think about growing the business. By automating the handling of paper documents, Thatch has made it much easier for the company to manage and organize large volumes of communications.
