Files are encrypted during transmission, regular security risk assessments, breach prevention detection, regular audits, physical safeguards in mail sorting facilities
Powerful features to keep data secure
Advanced Technology
All of Thatch's connections are made over SSL with secure user controls and permissions, 2 Factor Authentication, and 256 Bit Encryption
Auditability and Accountability
Your New Superpowers
Separate your office or home from your public mailing address. Your business will have a real business street address to share with your customers and partners in our HIPAA compliant mail centers
Tons of Great Features
full text search
Search your entire mail history easily inside our high-resolution PDFs scanned at 300 dpi just like you do with your email account
mail forwarding
Mail and package forwarding and combine your shipments to save money. Tracking is available online and forwarded to you anywhere
shredding and destruction
Maintain your digital copies online and request secure shredding and recycling for your physical mail for free.
chain of custody
Full visibility into your mail receipt history. You can easily check delivery dates, scan dates, and upload dates of all your mail to help settle an disputes
real business address
Real street address that can be used for business filings, credit card applications, and deliveries from USPS, FedEx, and UPS
Our popular concierge onboarding program gets your company, partners, customers, and vendors setup with your new address and mailing system for only $300, leave it to us.
Is a virtual mailbox safe for sensitive documents?
A virtual mailbox is physical permanent mailing address for you to receive all of your physical mail and packages. We scan the outside and inside of any packages received and send you an email notification of the delivered items. A virutal mailbox will manage all of your postal mail so you don't have to.
Do I need a HIPAA-compliant virtual mailbox
It's not required, you can always receive mail in your office and maintain HIPAA Compliance within your workspace. The benefit of a virtual mailbox is that there is no patient paper and all the information is digital and access-controlled.
What types of entities use HIPAA compliant virtual mailboxes?
Any company that holds patient health information must comply with HIPAA laws. If your company has access to any patient health information you must take strict care of patient health data.
Will Thatch sign a Business Associate Agreement (BAA)?
Yes, please email us at help@trythatch.com to request a BAA agreement. Fill out the open fields, and sign it. Once you have that complete, please email the form to us at help@trythatch.com and we will counter-sign within 24 business hours.
What Physical safeguards are in place at your facilities?
We do not work with 3rd parties like many other virtual mailbox companies that utilize coworking spaces and retail mailbox rental companies. All of our mail facilities include access controls, workstation security, device encryption, and emergency access procedures.
Would Thatch fall under the conduit excemption?
No, unlike the US Postal Service that transmits data, we open mail for our clients so we would be subject to HIPAA rules. Any virtual mailbox company would need to meet the same standards if they open / scan mail.
What happens to my data if I cancel my account?
Our accounts have no contract, so you can cancel at anytime. We follow HIPAA proper data disposal rules to delete all client data upon cancellation.
Do you offer a no storage option?
Yes, you can optionally request that we do not store any of your data past a certain amount of days so our system is completely wiped of patient data.
Still have questions about Thatch business mail? Get in touch
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