Effective date: 01/10/2025
Welcome to Thatch Software, Inc. (“us,” “we,” or “our”).
Thatch Software, Inc. operates https://trythatch.com and the Thatch mobile application (collectively, the “Service”). This Privacy Policy explains how we collect, safeguard, and disclose information that results from your use of our Service.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Our Terms and Conditions (“Terms”) govern all use of our Service, and together with this Privacy Policy constitute your agreement with us (the “Agreement”).
SERVICE: The https://trythatch.com website and the Thatch mobile application operated by Thatch Software, Inc.
PERSONAL DATA: Data about a living individual who can be identified from those data (or from those data combined with other information either in our possession or likely to come into our possession).
USAGE DATA: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
COOKIES: Small files stored on your device (computer or mobile device).
DATA CONTROLLER: A natural or legal person who (alone, jointly, or in common with other persons) determines the purposes for which and the manner in which any personal data is processed. For the purpose of this Privacy Policy, we are the Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS): Any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
DATA SUBJECT: Any living individual who is the subject of Personal Data.
THE USER: The individual using our Service (the “Data Subject”).
We collect various types of information for different purposes, all to provide and improve our Service for you.
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may interest you. You may opt out of receiving any or all such communications by following the unsubscribe link provided in the emails.
We also collect information that your browser sends whenever you visit our Service or when you access our Service by or through a mobile device (“Usage Data”). Usage Data may include details like your computer’s IP address, browser type, browser version, pages visited, time and date of the visit, time spent on pages, unique device identifiers, and other diagnostic data.
When you access the Service with a mobile device, Usage Data may include details such as the type of mobile device you use, its unique ID, your mobile operating system, the type of mobile Internet browser you use, and other diagnostic data.
If you grant us permission, we may use and store information about your location (“Location Data”). We do this to provide features of our Service and to improve and customize the Service for you. You can enable or disable location services at any time via your device settings.
We use cookies and similar tracking technologies (like beacons, tags, and scripts) to track the activity on our Service and store certain information. Cookies are files with a small amount of data that may include a unique identifier. They are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of cookies we use:
In addition, we may collect the following information in certain contexts: sex, age, date of birth, place of birth, passport details, citizenship, address of residence, telephone number (work, mobile), information on education, qualifications, professional training, employment agreements, non-disclosure agreements, bonuses and compensation, marital status, family members, social security (or other taxpayer identification) number, office location, and other data. We typically collect such data only if it’s necessary for a specific purpose—like compliance, employment relationships, or other contractual obligations.
Thatch Software, Inc. uses the collected data for various purposes:
We retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy. We also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when it’s used to strengthen security or to improve our Service’s functionality, or when we’re legally obligated to retain it for longer.
Where possible, we aim to define clear retention periods for each category of data. If you have questions about specific retention periods, you can contact us at help@trythatch.com.
Your information, including Personal Data, may be transferred—and maintained—on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer data to the United States for processing.
Your consent to this Privacy Policy followed by your submission of Personal Data represents your agreement to such transfers. Thatch Software, Inc. will take all reasonable steps to ensure that your data is treated securely, including implementing appropriate safeguards (e.g., contractual clauses) where required by law.
We may disclose personal information we collect or that you provide:
We value the security of your data, but please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
In the event of a data breach, we will notify affected users and any relevant regulatory authorities in accordance with applicable legal requirements.
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights. See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to know what Personal Data we hold about you, or if you want it removed from our systems, please email help@trythatch.com.
In certain circumstances, you have the following data protection rights:
We may ask you to verify your identity before responding to such requests. Please note that we may not be able to provide the full Service without certain required data.
When we process your Personal Data, we rely on one or more of the following legal bases under GDPR:
You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide certain rights. We do not sell Personal Data, but we may share data with third parties for business purposes as described in this policy.
Under California law, you may have the right to request:
To exercise any of these rights, please email help@trythatch.com with the subject line “California Privacy Rights.” We may request additional information to verify your identity. We will not discriminate against you for exercising your rights under CCPA/CPRA.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. We agree to the following:
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. You can enable or disable Do Not Track by visiting your browser’s settings page.
We may employ third-party companies and individuals (“Service Providers”) to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These Service Providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service. For example:
Their respective privacy policies detail how they manage and protect your data.
We may use third-party Service Providers to automate the development process of our Service (e.g., GitHub, Codecov, CircleCI). These providers will only have access to your data as necessary and are obligated not to use or disclose it for any other purpose.
Thatch Software, Inc. uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service. Examples include:
For more details, including opting out, please see the respective service’s privacy policies or your browser’s do-not-track and ad-block settings.
If you would like to request the deletion of your data, you may contact us at https://privacy.trythatch.com/ or email help@trythatch.com. We will process such requests in accordance with our legal obligations. Please note that, if there is a valid legal basis for continued processing (e.g., compliance or defense of legal claims), we may retain some data as necessary.
We may provide paid products and/or services within our Service. In that case, we use third-party services for payment processing (e.g., PayPal, Braintree, Stripe, etc.). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your information is governed by their own privacy policies. These payment processors adhere to PCI-DSS standards to ensure secure handling of payment information.
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Our Service is not intended for use by children under the age of 18 (“Child” or “Children”). We do not knowingly collect personally identifiable information from minors under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we learn we have collected Personal Data from a Child without verification of parental consent, we will delete that information promptly from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If the changes are significant, we may also notify you via email and/or place a prominent notice on our Service before the changes take effect, updating the “Effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.
If you have any questions about this Privacy Policy or would like to exercise any of your legal rights, please contact us:
