How to Create a Fantastic Voicemail Greeting for your Business
You can't let your first impression go to waste. Your customer will call your business and expect a fast pickup time, and a tone that reflects the business you run. Are you friendly? goofy? professional?
Think about the tone you want your business to reflect. If this is for a fashion brand, maybe you want to display that you are extremely exclusive, if you are a contractor maybe you want to portray your down-home friendliness so your customers will feel comfortable with you from the start. This is the first step, and may be the reason why they will stay on hold while your reception staff has time to take your customer's call.
Thatch provides three different types of messages to upload.
- Company Greeting - this is the first interaction that the customer receives within your company
- After Hours Voicemail - You can set your business hours in Thatch and we play this recording if a call comes in outside of those hours
- Business House Voicemail - This voicemail is for when we ring all your employees but no one has a chance to accept the phone call. After a delay (usually 30 seconds, but you can make this longer) we will send the call to your business hours voicemail
A voicemail creates a lasting impression, decide your tone first then decide what information you are looking to convey.
Are you going to record the call? Make sure to announce that upfront.
Here are four examples of voicemail greetings for business phone numbers that show different approaches to greeting your customers when they call.
Example 1: Professional Voicemail Greeting
"Hello, you have reached [Business Name]. Our office hours are [hours of operation]. Please leave a detailed message, and a representative will get back to you as soon as possible. Thank you for calling."
This greeting is straightforward and professional, making it perfect for a more traditional or corporate business. Setting expectations is crucial. Doing that upfront makes the customer not think your business is unorganized. This greeting shows that the company will get back to them in a timely manner.
Example 2: Friendly Voicemail Greeting
"Hello, this is [Your Name] from [Business Name]. I'm sorry I can't answer the phone right now, but if you leave a message, I'll get back to you as soon as I can. Have a great day!"
This greeting is friendly and approachable. It will probably need to be made by the owner him or herself. You are the brand for your company and your greeting makes an impact its ideal for businesses that value a personal touch. The tone is warm and inviting, encouraging the caller to leave a message.
Example 3: Short Voicemail Greeting
"Hi, you've reached [Business Name]. Please leave a message, and we'll get back to you soon. Thanks!"
This greeting is short and to the point. Sometimes you don't want the customer to just hang up. How fast can you make the message to get them to the voicemail stage? This greeting gives the caller the information they need and ensures that they know the company will return their call and may have a good impact on reducing hang ups.
Example 4: Seasonal Voicemail Greeting
"Happy [Holiday] from [Business Name]. Our office is currently closed, but please leave a message, and we'll get back to you when we return. Have a great [Holiday]!"
This greeting is perfect for businesses that close for holidays and want to acknowledge the occasion. Customers appreciate this type of greeting. You are organized, you inform the customers (current and future) what to expect and will up your lead generation for sure. The caller and ensures that they know when the business will return their call.
A voicemail greeting is a crucial aspect of a business's phone system. It takes some time to setup It creates the first impression with a caller, so it's essential to get it right. Once you do it, you never have to think about it again!
Do your holiday recordings, after hours voicemail, busy (during business nours) voicemail, and company greeting all done at the stame time. Save those files to a shared folder so your whole team has access to it.
Whether you prefer a professional, friendly, short, or seasonal greeting, make sure it is clear, concise, and provides the information the caller needs.
If you've made it this far, try Thatch's business phone service. We will make recordings for all your needs at no charge when you sign up. You can choose a US voice, UK voice, man, woman, and more. Just mention this article and we will get you a professional recording on sign up!