Virtual Mailbox
January 12, 2023

How to Get a Virtual Address

In today's digital world, businesses constantly search for new ways to stand out and expand their reach. One way you can do this is by getting a virtual address.

Virtual addresses allow you to set up a separate business mailing address to receive postal mail and packages, even if you don’t have a physical address. Establishing an online business presence in the form of a virtual address can help your company stand out from its competition.

This blog post will cover everything you need to know about virtual addresses and how to get one.

Benefits of a Virtual Address

A virtual business mailing address is a great way to save money and make your business more efficient. Here are some of the benefits of using one:

Professional Image

A virtual address gives businesses access to finely-tuned marketing strategies that can be used to target customers in specific geographic areas. It allows businesses to use a prestigious business district as their location without having to lease a real street address or physical office.

A virtual business address can also help give credibility, especially to small business owners. When customers see that you have a professional-looking address in a major city, they are more likely to trust you and purchase your products or services.

It's also worth mentioning that having a virtual mailing address makes your business seem more professional when you hand out your business card or write an email to a potential customer.

Increase in Customers

With the advent of digital technology, we've seen more and more businesses expand their reach by creating a virtual office address that allows them to engage with customers worldwide. It can be used to expand your business into new markets while allowing you to serve existing customers better.

For example, suppose your business is based in New York City and you want to expand into Los Angeles. In that case, you could create an LA-based virtual office that would allow you to receive business mail at the same location where your headquarters are located.

Savings on Overhead Costs


A physical location is one of the most expensive overhead costs for any business. Businesses are overspending on a physical building or renting an office space. Instead, you can just obtain a virtual business address and use it as your headquarters. You won't have to worry about paying the rent, equipment, and utilities for an office or storefront.

You can also save money on the costs of maintaining a physical location. For example, you won't have to pay for repairs or cleaning services if something breaks down or gets dirty. You won't have to hire extra employees to clean up after hours.

Online Presence

A virtual office address makes it easy for you to register your website with search engines and other websites, which is important because it's how people find your online business in the first place. Plus, many virtual business addresses include extra features such as call forwarding and even toll-free phone numbers that make it easier for potential customers to contact you. [1]

Getting Your Virtual Address

It is an easy process and can be done by following these simple steps.

Determine Your Needs

Different businesses have different requirements and must ensure that the virtual address can meet those requirements. For example, if you run an online store that ships items, you may need to ensure that the address can receive mail and packages from carriers such as the postal service or FedEx.

Before signing a contract, it is also important to research the provider's reputation and find out what other services they provide, such as mail scanning and forwarding options. 

Select a Location


Choosing the right location can be a challenging decision. However, you can quickly narrow your choices by thoughtfully evaluating various factors, such as your business type and customer proximity.

Cities with a strong technology reputation, such as Silicon Valley or Seattle, are often considered ideal locations for tech companies. Businesses providing services to larger geographical areas may opt for addresses in major capital cities.

Additionally, small business owners looking to grow their customer base need to ensure they get an address in an area that will provide access to the desired demographic. 

Equally important is the cost of renting a virtual business address, which can vary greatly depending on the location and size of the office. Ensure that you review the contract thoroughly before making any commitments so that you are satisfied with all the details.

Find a Service Provider

First, you'll want to find out what services they offer. Are they just virtual address service providers? Or do they offer additional services like hosting, domain registration, and more? 

Second, you'll want to look at the price. How much does it cost per month to use their service? What are the fees associated with different options?

Third, look at the customer reviews of previous clients who have used this service. You don't want to hire someone who will give you bad service and leave you hanging if something goes wrong.

Finally, consider how long the company has been in business. They're a good bet if they've been around for a while and have good ratings on social media platforms like Facebook and Yelp.

Establish Communication Channels

When choosing a service provider, consider what communication channels are available for clients or customers. This could be anything from an online help desk system to voicemail to email forwarding, where they can submit questions or concerns and get answers over the phone or through a chat interface.

It could also be something like a live chat function on your website where customers can chat with a representative who will help them solve their problems.

And if your business is global and you have remote workers, how easy is it for those people to stay in touch with each other? One way to do this is by ensuring everyone can access email and video conferencing.

Establish The Right Tools


A virtual office address is necessary for many companies to stay competitive in the marketplace. However, it can take time to establish the right tools for a virtual business address.

Here are some of the most important tools that you'll need:

Billing and Invoicing Solution

If your business is virtual, you'll need a way to bill customers, accept payments, and track who owes what. You may also want to consider an invoicing solution that integrates with other business software you use, such as accounting software or project management software.

File Sharing and Document Management System

Employees must have access to the documents they need while they're on the go. That means having an accessible file sharing and document management system at their disposal so they can access all their files from any computer or mobile device.

You'll also want a system that allows multiple users to access and edit the same documents simultaneously, so people can collaborate on projects. And if you have sensitive information, like financial or client information, choose a secure file-sharing solution that uses encryption technology. [2]

Backup and Recovery Solution

Having backups for all your data stored in multiple locations is critical for protecting yourself against data loss—whether due to natural disasters, human error, or malicious intrusion by hackers trying to steal sensitive information about your customers' finances or personal information like credit card numbers.

Establish Your Team


Decide how many assistants or call support staff you want on your team. This will depend on how busy you are and how much work each person can handle. If you're just starting out and don't have many clients, start with a few staff members so they can help with everything from answering calls and emails to managing marketing campaigns.

Once you've decided how many assistants or call support staff members you need, figure out what training they should receive. 

They will need basic training in the phone system and more advanced training depending on their specific responsibilities. The more complicated their job duties are, the more training they'll need.

Important Considerations When Getting a Virtual Address

It's important to know that aside from location and service provider, there are a few more things to consider when getting a virtual business address to set up a virtual office successfully. These will ensure that your virtual business address will benefit you, your business, and your team.


Security is important because it protects your reputation and business from harm. If someone could access your virtual office address and use it as their own, they could wreak havoc on your business. They may be able to steal information about your clients or employees or even impersonate you as a company. 

If you’re using a virtual address for business, it’s also important to have access to a secure digital mailbox. It will help keep your information safe from hackers and other threats that could jeopardize your reputation. You should only partner with virtual address providers with top-notch security, such as Thatch, that comply with HIPAA, PCI, and SOX requirements. [3]


Your customers have the right to expect a certain level of accessibility from you, and they may be inclined to take their business elsewhere if they do not feel that you are giving them what they need. The same goes for your suppliers, distributors, and other partners. It’s important to have a secure virtual mailbox that allows you to communicate with them quickly and easily. This will help you keep up with their needs while ensuring they feel valued.

To ensure that your virtual business address is accessible, make sure that it is easy to remember and type. People who have to hunt for a website address or struggle to get the spelling right are less likely to use it. The more accessible your online mailbox is, the better.



Access to international shipping will allow you to reach previously untapped markets and maximize your sales potential. Before you commit to a virtual business address provider, make sure they offer international shipping and understand the rules and regulations that come with it. Take the time to compare different providers and determine which one offers the best rates and options so that you can get your products to international customers quickly, reliably, and safely.


Consider what you'll pay for the address and whether you'll have any additional fees for using it. For example, Google requires all businesses that use their mail service for their virtual addresses to have a G Suite account. If you don't already have an account with them, then this will be an additional cost you need to consider.

This is especially important if you're a small business with little cash to spend on things like this. If you decide to go with a more expensive option, make sure that it's worth the money and that you can afford it.


As your business grows, the amount of mail you receive will likely increase along with it. If you haven't factored in scaling for this growth, you may end up paying more than necessary for your virtual business address.

When choosing a virtual business address provider, consider whether they have a system that allows them to scale with your needs as they change over time. This could be as simple as providing more mailing boxes or updating their system regularly to accommodate new addresses.

Ease of Use

A virtual business address provider should be easy to understand and use, especially for those who are not tech-savvy. The provider must provide clear instructions and guidance on how to use its services. The provider should also make it easy for clients to access their accounts, even in different time zones or continents.

Support and Service


A virtual address service provider should provide support and service to its clients. This can be as simple as providing FAQs or an email address that clients can use if they have questions or concerns. The provider should also provide customer support if there are issues with their service.


You can use a virtual business address as a permanent solution if you don't want to share your real address with others or as temporary protection if you move and need to keep your new address private. You can also use a virtual address for small businesses with no physical location, such as an online-only business.

To make your virtual address more effective, you can take advantage of communication hubs such as Thatch and sign up for a mail forwarding service where you can receive mail, pay bills, and more.

Contact us at Thatch to learn more about how to have an effective virtual address for your business. We will be happy to give you more information about our services.

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